IT Operations Platform

Full-Stack IT Operations Platform

An internal IT operations platform built from scratch — NestJS backend, Vue 3 frontend, and a Slack-native interface for ticket management, fleet monitoring, and team coordination across a distributed support organization.

The platform handles ticket lifecycle from creation to resolution, integrates with RMM tooling for real-time agent health monitoring, and delivers Slack-first notifications so engineers never have to leave their workflow to stay informed.

Architecture

• • Backend: NestJS + GraphQL (code-first), PostgreSQL, TypeORM — full schema with tickets, users, agents, RMM data, notifications
• • Frontend: Vue 3 + TypeScript + Apollo Client — reactive ticket views, RMM fleet dashboard, admin management UI
• • Slack Integration: Sentinel bot — slash commands, interactive modals, threaded ticket updates, user search and @mention routing
• • Auth: JWT-based SSO with the main platform — static token → loginWithStaticToken mutation → auto-login (fully verified in production)
• • Deployment: Kubernetes on Azure, Azure DevOps CI/CD pipeline, UAT and production environments

What I Built

• • Complete backend GraphQL API — ticket CRUD, user management, notification preferences, RMM data ingestion
• • Sentinel Slack bot — ticket creation from Slack, user search via /slack/api/users/search, API key guard middleware, image upload support
• • RMM fleet monitoring dashboard (Phase 1–5) — ESET status, Windows Update compliance, Windows Server health scoring, agent dispatch, auto-resolution, alert management
• • SSO integration — token-based auto-login flow between the main SaaS platform and the support portal, fully operational in production
• • Per-user email notification preferences — granular controls so engineers receive only the alerts relevant to them
• • Release notes automation pipeline — Asana-triggered drafts, admin approval workflow, staged "coming soon" → "visible" promotion with versioned customer-facing notes
• • Sidebar notification badge on the main platform — unread ticket count surfaced without requiring the portal to be open

Scale